Mospely Terms and Conditions

Welcome to Mospely. These Terms & Conditions apply to every member who uses the Mospely platform. By registering, playing any game, or using any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

Mospely is a licensed online gaming platform built on transparency and fairness. We want every player to use our services with full awareness, which is why these Terms & Conditions are written in plain language — so there is no room for doubt or confusion.

Mospely's Terms & Conditions apply equally to all users — no exceptions. These terms are available in both English and Bengali; in the event of any conflict between the two versions, the Bengali version shall prevail.

Using Mospely's services confirms that you are a legally competent adult and that online gaming is lawful in your country of residence. Mospely does not operate in jurisdictions where such services are prohibited.

• These Terms & Conditions form a legally binding agreement between Mospely and the user.
• Mospely reserves the right to terminate any user's access at any time, for any reason.
• Users may not play on behalf of a third party.
• Any form of fraud, hacking, or unauthorized activity on the platform is strictly prohibited.
• Mospely's services are for personal entertainment only; commercial use is strictly prohibited.

To register on Mospely, you must provide accurate and complete information. Registering with false details may result in account termination and forfeiture of all winnings.

Each user may operate only one account. If the same person creates multiple accounts — even under different names or email addresses — all accounts will be closed and any deposited funds will not be refunded.

• You must be at least 18 years old at the time of registration.
• It is the user's responsibility to keep their account password secure.
• Never share your account details with any third party.
• If you notice any suspicious activity on your account, contact the support team immediately.

Mospely supports a range of payment methods, including bKash, Nagad, Rocket, bank transfer, and cryptocurrency. Minimum and maximum limits apply to each method.

Deposits are generally credited to your account instantly. Occasionally, a slight delay may occur due to the payment gateway. Withdrawals may require 24–72 hours to process.

• We recommend withdrawing funds using the same method you used to make your deposit.
• Suspicious transactions may be reported to the relevant authorities as part of anti-money laundering efforts.
• KYC verification is mandatory before any withdrawal can be processed.
• All deposits must come from your own account; third-party payments are not accepted.
• Daily withdrawal limits apply — see the Payment page for details.

Mospely's bonus program offers added value to players. However, every bonus comes with specific wagering requirements that must be met before the bonus or any associated winnings can be withdrawn.

The welcome bonus is available once only to newly registered members. Any attempt to claim the welcome bonus multiple times using different accounts will result in all associated accounts being suspended.

• Bonus wagering requirements are typically 20–40x the deposit plus bonus amount.
• Not all games contribute equally to bonus wagering — slots generally count as 100%, while Live Casino games count as 10–20%.
• A maximum bet limit applies when playing with a bonus.
• Bonuses are generally valid for 30 days; any unused bonus will be forfeited upon expiry.
• Free spin bonuses apply to specific games and wagering requirements may also apply to winnings.
• Mospely reserves the right to modify or cancel any promotion at any time.

All games on Mospely use certified Random Number Generator (RNG) technology, audited regularly by independent third parties. This means every game outcome is entirely random and not predetermined.

Mospely does not manipulate games or grant any player an unfair advantage. Every member has an equal chance. That said, gaming involves risk — there is no guarantee of winning.

• Using bots, automation software, or AI to play is strictly prohibited.
• Collusion or any form of secret coordination with other players is strictly prohibited.
• Exploiting game vulnerabilities or bugs is strictly prohibited; players have a responsibility to report such issues.
• Using a VPN or proxy to access the service from a restricted region will result in account termination.
• Mospely reserves the right to void any winnings resulting from a technical error.

Mospely believes gaming is for fun, not for solving problems. We encourage every player to game responsibly and are committed to supporting those who struggle with controlling their gaming habits.

You can set your own daily, weekly, or monthly deposit limits directly within your account. If you feel gaming is getting out of control, please use the self-exclusion option.

• Activating self-exclusion will lock your account for a period of 6 months to 5 years.
• It is the responsibility of parents and guardians to ensure that minors do not access their accounts.
• For professional help with problem gambling Responsible Gaming View the page.

Mospely takes the protection of your personal information seriously. We never sell your data to third parties. Your information is used solely to deliver platform services, meet legal obligations, and prevent fraud.

For more details, visit our Privacy Policy Read the page. This document forms an integral part of the current Terms and Conditions.

• Your information is protected by SSL encryption.
• Cookies are used to enhance the user experience.
• You have the right to request access to, correction of, or deletion of your personal data.

Mospely reserves the right to suspend or permanently close any account — without prior notice — for any of the following reasons:

• Violation of any provision of these Terms & Conditions.
• Providing false or misleading information.
• Creating multiple accounts or abusing bonuses.
• Involvement in fraud, money laundering, or any illegal activity.
• Account inactive for an extended period (more than 12 months).

Users will be given the opportunity to withdraw any valid balance before account closure; however, balances may be forfeited in cases of terms violations.

Users may request account closure at any time. In such cases, all bonuses will be cancelled, but your original deposited funds will be returned.

If you are dissatisfied with anything or a dispute arises, please contact our support team first. We aim to resolve all issues within 48 hours.

If you are not satisfied with the support team's resolution, you may escalate the matter through our formal complaints process. Mospely is committed to resolving disputes through an independent third-party mediator.

• Complaints must be submitted within 30 days of the incident.
• Complaints must include the specific date, time, and transaction ID.
• The relevant account may be temporarily suspended while an investigation is ongoing.
• Mospely's decisions are considered final, without prejudice to any legal remedies available to users.

These Terms & Conditions are governed by the rules of the international gaming licensing authority. As a licensed and regulated platform, Mospely complies with all applicable laws.

Mospely's liability is limited to the extent permitted by law. Mospely shall not be held responsible for any direct or indirect losses arising from a user's own actions.

• Users will be given 7 days' notice on the platform before any changes to these Terms & Conditions take effect.
• If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply.
• In the event of a legal dispute, the jurisdiction of the relevant licensing authority shall apply.